Frequently Asked Questions
FAQ's
◆ Is Studio Trends the right salon for me?
Absolutely! At Studio Trends, we take pride in our diversity and inclusivity. We welcome clients of all ages, from infants to seniors. No matter your gender, hair texture, background, or budget, everyone is welcome here.
◆ Why is there different pricing on services?
We have a team of professionals with a wide range of experience and a level system based upon education, years behind the chair, as well as client retention. All of these factors determine the value of the service.
This allows us to better listen and accommodate our client's needs to make sure you get paired with the perfect stylist for you!
◆ What professional hair brands do you offer?
Our retail and backbar shelves have plenty to choose from!
Some brands include Aveda, Redken, KenraPlatinum, IGK, Wella, Paul Mitchell, Schwarzkopf, Moroccanoil, etc.
For our chemical services we use Kenra, Joico, Redken, Schwarzkopf, GoodDyeYoung, etc.
◆ How do I schedule my appointment?
You can schedule your appointment online here, call us at (346)-236-6654 or just pop in, walk-ins are always welcome!
◆ What if I need to move my appointment?
For faster response, call us (346)-236-6654, or you can also email at contact@studiotrendssalon.com and we'll get back to you as soon as we can.
◆ Can I cancel my appointment online?
At the moment, there is no option to cancel appointments online or through text.
If you need to cancel or reschedule, please give us a call at your earliest convenience: (346)-236-6654
◆ What is your cancellation policy?
We kindly ask to be notified of a cancellation at least 24 hours before the scheduled appointment in order to avoid any penalty fees. When booking an appointment, a credit card will be required to secure your time slot.
If the cancellation happens past the 24 hour range, a 30% of the total service amount will be charged. When a client fails to notify us, and simply does not show up for the scheduled time, 100% of the service amount will be charged. This helps us protect our stylist's time, which could have been used to accomodate other clients.
We understand emergencies happen and are willing to work with you in those situations, again, we just ask for your understanding and consideration.